The Ashlar Company - For the good of the craft...
1-800-357-6502 - Support@TheAshlarCompany.com
Custom items cannot be returned. This includes but is not limited to rings, name badges and custom or sized apparel.
Some items that have a manufacturing time associated with them can only be cancelled within 48 hours of ordering.
Items that can be returned may be subject to a restocking fee.
Shipping costs are never refunded.
If a ring ordered from us is off by more than 1/4 size of what you ordered, we will resize it to within 1/4 of the size you ordered at our expense. If you need your ring resized to a size other than what you ordered, it will be at your expense.
Items made of precious metal may not be exchanged or refunded.
We are not responsible for problems with delivery once an item is shipped. If you have concerns about lost mail or theft in your area, we highly recommend you select additional shipping options such as signature required and insurance. Some items may require you to select insurance at checkout.
If your order exceeds a certain dollar amount, or if you are shipping to a destination outside the United States, you will be required to ship to the billing address of the credit card being used. If you pay by check or money order, we will ship anywhere you like.
© 2018 The Ashlar Company 970 W Valley Pkwy #709, Escondido, CA 92025