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Store Policy

These are general store policies only. Some product categories and individual products will have different return policies. Anything made of precious metal (Gold, Silver, Platinum) MAY NOT be exchanged, returned or refunded.
Above all else, all returns or exchanges are subject to the sole discretion of The Ashlar Company. Please obtain an RMA number before shipping anything as our company address is outgoing only.

Custom items cannot be returned. This includes but is not limited to rings, name badges and custom or sized apparel. Customizable items may not be returned. Antiques (items over 100 years old) may not be returned.

You are responsible for your return until it is received by our staff. We are not responsible for lost or damaged packages.
Please ship your item back via insured, trackable delivery. With an RMA number written clearly on the outside of the box.


Some items that have a manufacturing time associated with them can only be cancelled within 48 hours of ordering.

Items that can be returned may be subject to a restocking fee.

Shipping costs are never refunded.

We are not responsible for problems with delivery once an item is shipped. If you have concerns about lost mail or theft in your area, we highly recommend you select additional shipping options such as signature required and insurance. Some items may require you to select insurance at checkout.

If your order exceeds a certain dollar amount, or if you are shipping to a destination outside the United States, you will be required to ship to the billing address of the credit card being used. If you pay by check or money order, we will ship anywhere you like.

All items purchased through a wholesale account are 100% NON-RETURNABLE.

All findings, trim products and trade products are 100% NON-RETURNABLE.

Shipping

All shipments are sent via US Postal Service First Class, Priority Mail or Media Mail services. Most items ship within 7-14 business days depending on staffing. We are a small company.

Import Tax/Duty/Tariffs

The Ashlar Company does not under any circumstances ever pay your local import taxes, duties or tariffs. All import related costs are your responsibility. This is the standard for doing business world wide. If you receive an item and have an unexpected tax due to your government, you always have the option to refuse the shipment for a refund and avoid the payment but may not, depending on the items, receive a refund of any kind from The Ashlar Company. ArtworkAntiquesApparelEmblemsPinsRingsJewelrySupplyCustom RingsItems On SaleMasonic Military ProductsRing Buyers GuideAbout The FreemasonsGrand LodgesBecoming a FreemasonMasonic EtiquetteLost and FoundMasonic WallpaperFamous FreemasonsMyths about MasonsMasonic RitualsSite Seeing TourSketchley TokensFamous QuotesBlogs By MasonsGift CertificatesCipherFact CorrectionsArticlesToastsGracesPoetrySongs Encyclopedia Library Education Price MatchingHome PageMasonic CatalogContact UsAbout UsStore PolicyPrivacy PolicyTerms of UseAdministrationShopping Cart info@MasonicShop.com
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